AI agents and automation
AI agents and automation give a small team the capacity of a larger one. An agent answers the first customer message at midnight, drafts the quote from site notes, chases the unpaid invoice and summarises the week for the owner. Ali's team, with roots in MyAutomation.ca, specifies what to automate, builds it, trains your people and monitors it. We start with hours saved per week.
What you leave with
A set of working agents and automations, each with an owner, a measured saving and a human check where it matters.
Who it is for
- Owners whose staff spend hours a week on copying, chasing and re typing
- Companies with a backlog of customer messages they cannot answer fast enough
- Teams that have tried AI tools individually and want them built into the workflow
What we deliver
- An automation audit ranking every repeated task by hours per week and error cost
- AI agents for intake, follow up, quoting, scheduling and reporting
- Automations connecting your CRM, email, calendar, accounting and forms
- Guardrails: approval steps, logs and human review where money or reputation is involved
- Monthly monitoring with a report of hours saved and exceptions
How it runs
01Audit
We sit with each team member and list what they do repeatedly, rank by hours saved and risk, and choose the first five.
02Build
Agents and automations built in two week cycles, tested on real data with your team watching.
03Guard
Approval steps, logging and fallbacks to a person. Nothing sends money or a contract without a human.
04Monitor
Monthly review of volume, errors, hours saved and the next five candidates.
Engagement and fees
Advisory Retainer band, $8K to $25K per month, covering build cycles and monitoring. A 90 Day Sprint ($80K to $250K) suits automating several departments at once. Outcome based, never hourly. Every engagement is scoped after a call and confirmed in writing. See consultations and fees.
What an agent is and where it fits
An AI agent is software that reads a situation, decides within limits you set and acts: replies to a lead, drafts a document, updates a record, flags an exception. Automation is the plumbing that moves data between tools when something happens. Together they remove the copying, chasing and re typing that fills a team's day.
They fit best in high volume, low judgement work: first replies, scheduling, data entry, reminders, summaries. They fit worst where judgement, relationships or legal exposure dominate, and there a person stays in the loop.
Guardrails first
Every agent we build has a scope it cannot exceed, a log of what it did, and a human approval step wherever money, contracts or reputation are at stake. Staff see what the agent drafted before it goes out, until trust is earned. We measure errors as carefully as hours saved, and an agent that saves ten hours and causes one bad customer experience a week is switched off.
Privacy obligations are handled alongside your lawyer, with Canadian hosting where you require it.
What to prepare and common mistakes
A list of the tools your team uses daily, access to the ones you want connected, and an honest estimate from each person of their most repetitive hour. That hour is where we start.
The common mistake is automating a broken process, which makes mistakes faster. We write or fix the SOP first. The second mistake is buying a tool before defining the task, which is why the audit comes before any software. The third is starting with the owner's tasks, when the office's hours are where the volume is.
Industries where we run this most
Questions about this service
Will AI agents replace our staff?
They remove the repetitive hours from existing roles so your people can do the work that needs a person. Companies with proven demand usually redeploy the hours into service and sales. Headcount decisions remain yours.
What tasks are the best first candidates?
Instant replies to new leads, appointment scheduling, quote drafting from templates, invoice reminders, review requests and weekly reporting. They are frequent, low risk and measurable, so they build trust quickly.
How do you keep it safe?
Scopes, logs, approval steps and a person to fall back to. Nothing sends money or a legal document without a human. We review exceptions monthly and switch off anything causing errors.
Who owns the automations?
You do. Accounts, workflows, prompts and documentation are in your company's name from the first day. If we part ways you keep a working system and a manual for running it, with no dependence on us.
Tell us which seat is empty.
A 30-minute call with Ali about the business and the people running it. You leave knowing which role to fill first and whether fractional, outsourced or a hire is the right answer, whether or not we work together.